Frequently Asked Questions

Collectric operates those charging stations until they reach the end of their useful life. Thereafter those stations are replaced with new stations supplied by Collectric.

We assist in expanding connection capacity and qualify what this means in terms of costs to support the investment decision.

We repair and replace stations in conformity with agreed service terms to ensure continuous and reliable operations. The costs of associated with the works may be for Collectric's account or the owner's account depending on the type of contract structure.

We work with various manufacturers and will select and install charging stations that best fit with project specifics. These are typically made in EU and carry all necessary certifications.

We submit all technical details pertaining to the design for review prior to start of works and provide an completion report upon delivery in conformity with NEN requirements.

We specify maximum charging speed and commit to uphold a minimum per charge point in case of full occupancy. We typically provide stations that can charge at a max of 11kW at residential locations  and 22kW for commercial locations.

We will commit to 95% uptime. Operations are monitored 24/7 and malfunctions are automatically addressed either remotely (through our service desk) or on site (through our installation partner).

We will typically enable use for all commonly available charging passes. At customer’s request we can enable exclusive use for a limited number of charging passes.

We regularly adjust charging tariffs to address changes is electricity costs. As ACM compliance requires that EV-drivers be informed upfront of charging costs, floating rates can't be implemented.